Duel Plumbing & Heating Services recognise the importance of quality in a service led industry.

Good communication is the corner stone of our business and we strongly believe in maintaining high standards of effective and efficient customer and supplier contact.

We are committed to attaining very high standards of customer care and are focused on doing simple things well and ensuring we get it right first time - every time.

Our charter is designed as a commitment to you by us to ensure excellence in all areas of our operation.
 

We don't use automated call routing systems - our phones are answered by real people!

Your call will if need be, transferred 'once' to the appropriate person who can deal with your enquiry.

Any messages you leave for a member of staff will be acknowledged and returned during the same working day.

We will provide you with a "one to one" service. Our experienced staff have been trained in all areas of our operation to provide a competent and professional level of support.

We will only provide quality products and services that ensures that your service needs are fulfilled. Your designated member of staff will provide easy to understand, well presented and accurate information throughout our ongoing dealings.

We will take time to listen carefully and allow you to make informed decisions. We believe in dealing with people in a friendly and responsible manner.

You can rely on us to continually provide sound advice. We will provide a variety of flexible choices and options from our innovative product range.

We will keep you informed at all stages of our ongoing discussions and work.

Your engineer will take total responsibility for your works management.

This commitment to "whole customer support" means a closer working and more effective customer relationship.

We will give you the opportunity when we complete our work to appraise our performance and service levels. This feedback allows us to continually assess and maintain our high quality standards.
 

We firmly believe in a working partnership with customers, creating a positive experience where we have the opportunity to add real value and offer sound advice.

 

Our Philosophy

We believe in taking time to diagnose and assess what the real needs and issues of our customers are.

We want to create an environment of mutual trust and respect.

We are committed to matching our product range with specific customer needs.

Our integrity will ensure your interests are served in a professional manner with properly constructed arrangements that represent long term value in our Plumbing & Heating marketplace.

Our aim is to create an enjoyable experience where our customers will not hesitate to call on our services when required. We want you to feel secure in the knowledge that you can rely on our ability to deliver a quality service.
 

"Ensure excellence in all areas of operation."